Welcome to Gemini Devices Online Support

Stay updated with announcements, get answers from our Frequently Asked Questions section, and advice from our Tips & Tricks section.

If you need any help or advice not covered in the Knowledge Base please click the Submit a request tab above and one of our team will respond to you.

If you require a warranty repair please complete our returns form at http://returns.geminidevices.com and we will contact you as quickly as possible.

If you require an update regarding a repair you currently have with us then please email support@geminidevices.com

 
 

Gemini Devices Online Support

Frank S 15 Jul Announcements

Support for the NC11 laptop is through box.co.uk who can be contacted be telephoning 0121 202 0030 and choosing Option 2 or alternative you can email returns@box.co.uk 

Frank S 15 Jul Announcements

Price list for out of warranty repairs & screen replacements

Screen repairs are not covered by the Gemini warranty.

 

7” JOYTAB:

GEM7012/7008/7020:
Screen Replacement (One Screen) - £29.99 +VAT
Out of Warranty Standard Repair - £20.00 +VAT

All other Models:
Screen Replacement (One Screen) - £35.00 +VAT
Out of Warranty Standard Repair - Please call 0844 770 6936.

 

8” JOYTAB:

GEM8012/8112:
Screen Replacement (One Screen) - £34.99 +VAT
Out of Warranty Standard Repair - £25.00 +VAT

All other Models:
Screen Replacement (One Screen) - £45.00 +VAT
Out of Warranty Standard Repair - Please call 0844 770 6936.

 

9.7”/10.1” JOYTAB:

GEM10312/313/S/BK:
Screen Replacement (One Screen) - £49.99 +VAT
Out of Warranty Standard Repair - £39.99 +VAT

GEM9909:
Screen Replacement (One Screen) - £65.00 +VAT
Out of Warranty Standard Repair - Please call 0844 770 6936.

All other Models:
Screen Replacement (One Screen) - £50.00 +VAT
Out of Warranty Standard Repair - Please call 0844 770 6936.

 

MOBILE PHONES:

Q50:
Screen Replacement (One Screen) - £37.50 + P&P
Out of Warranty Standard Repair - Please call 0844 770 6936.

Q57:
Screen Replacement (One Screen) - £45.00 + P&P
Out of Warranty Standard Repair - Please call 0844 770 6936.

 

A screen repair can be arranged by completing our returns form at http://returns.geminidevices.com
A copy of your proof of purchase will need to be uploaded to the form in order for it to process. We accept proof in PDF, PNG, JPG formats and the file size must be no larger than 3MB.
Once the form has been submitted you will be given a reference number. Once we have verified the proof of purchase details an email will be issued to you with further details.

We aim to process requests within 48 hours. If after this time you have not received an email from us then firstly please check any Junk or Spam folders within your email client or website as our email may be there. If no email is found then please email support@geminidevices.com with your reference number so we